What is covered on this page?

This page explains key symptoms, likely clinical patterns, risk context, and safe next steps related to online dermatology care. It is designed to help patients understand what can usually be managed online and what needs escalation. It does not replace emergency in-person care when red-flag symptoms are present.

When should I book an online consultation for this concern?

Book when symptoms are persistent, worsening, recurrent, or not responding to basic self-care. Early clinical review helps reduce delay-related complications and allows safer treatment decisions. You can start booking at https://onlinedermatologist.uk/book/.

How quickly can I get guidance and a treatment plan?

Response times depend on dermatologist availability and case complexity, but many patients receive guidance promptly after review. Clear photos and complete history usually speed up decision-making. If treatment is appropriate, recommendations are provided with follow-up safety advice.

What information should I prepare before consultation?

Prepare clear photos in good light, symptom start date, progression timeline, current medicines, allergies, and previous treatment response. Mention any chronic conditions, pregnancy status, or immune-risk factors where relevant. Better clinical input improves triage quality and treatment safety.

Is online care enough, or will I need in-person review?

Many dermatology concerns can be triaged and managed online, but some cases need direct examination, dermoscopy, biopsy, or urgent referral. If online care is not clinically suitable, escalation advice is provided without delay. Safety-first escalation is part of routine clinical workflow.

What if my symptoms feel urgent or severe?

If symptoms are severe, rapidly worsening, involve breathing issues, chest symptoms, neurological signs, or systemic illness, seek urgent in-person care immediately. Do not wait for routine online review in emergency situations. For non-urgent support use https://onlinedermatologist.uk/contact/.

What’s the difference between a specialist consultation and a standard consultation?

A standard consultation is the right choice for most common non-urgent skin concerns and routine treatment planning. A specialist consultation is better suited to more persistent, complex, or higher-risk concerns that may benefit from a deeper review, more tailored guidance, and a more advanced assessment pathway. If you want extra reassurance for a more complicated concern, the specialist option is the stronger choice.

Terms and Conditions | OnlineDermatologist UK

Our service

OnlineDermatologist.uk provides access to online dermatology consultations and related administrative support. The website is operated by Pharma Aesthetics London Limited.

The service is intended for suitable non-emergency skin concerns. It does not replace emergency care, urgent in-person assessment, or ongoing GP care where those are clinically required.

Medical safety

Emergency warning: If symptoms are severe, rapidly worsening, or involve breathing difficulty, facial swelling, chest pain, fever, serious infection, or any urgent concern, use NHS 111 or call 999 immediately.

A clinician may decide that an online consultation is not suitable and may advise you to seek in-person care, urgent care, a GP appointment, or specialist referral.

Booking and appointments

You must provide accurate contact, medical, and booking information.
You are responsible for attending at the confirmed appointment time and ensuring your device, internet connection, and uploaded images are suitable.
Appointments may need to be rearranged if information is incomplete, images are unclear, or the clinical issue is unsuitable for online review.

Payments and prices

Prices are shown before booking. Consultation fees cover clinical assessment and advice for the booked service. Medication, pharmacy charges, tests, third-party services, or follow-up appointments may be charged separately if needed.

Payment must be completed through the approved payment route before the appointment unless we confirm otherwise in writing.

Your responsibilities

Use the service honestly and only for yourself or someone you are legally authorised to support.
Give complete and accurate medical information, including allergies, pregnancy status, current medication, and relevant health conditions.
Do not upload unlawful, misleading, offensive, or irrelevant material.
Follow any safety-netting advice and seek urgent help if symptoms change or worsen.

Treatment and prescriptions

Treatment is provided only where clinically appropriate. A consultation does not guarantee a diagnosis, prescription, referral, or particular outcome.

Any prescription or treatment recommendation depends on clinical suitability, safety, legal requirements, and the information available to the clinician.

Privacy and records

Your personal data and consultation records are handled under our Privacy Policy. You must keep your account login details confidential and tell us promptly if you think your account has been misused.

Cancellation and refunds

Cancellation and refund requests are handled under our Refund Policy and any booking-specific terms shown at checkout or in your confirmation email. Mandatory legal rights are not affected.

Limits of liability

Nothing in these terms limits liability where the law does not allow it. We are not responsible for losses caused by inaccurate information you provide, failure to follow safety advice, using the service for emergencies, or technical issues outside our reasonable control.

Changes to these terms

We may update these terms to reflect service, legal, regulatory, or operational changes. The latest version will be published on this page.

Terms & Conditions