Before the service starts
If you cancel before the consultation or clinical work has started, we will review your request for a refund. Earlier cancellation gives the best chance of a full refund and allows the appointment slot to be offered to another patient.
After the service starts
If you asked us to begin the service within any applicable cooling-off period, your refund may be reduced once work has started. If the consultation has already been completed, it is usually non-refundable unless there has been a service failure or legal right to a refund.
Typical refund outcomes
| Situation | Typical outcome |
|---|---|
| Provider cancels and no suitable rearrangement is accepted | Full refund |
| Patient cancels well before appointment and no clinical work has started | Usually full refund |
| Late cancellation close to appointment time | Reviewed case by case; partial or no refund may apply |
| No-show or missed appointment | Usually non-refundable |
| Consultation completed | Usually non-refundable unless required by law or due to service failure |
Usually non-refundable
- Missed appointments where the clinician was available.
- Consultations already completed or clinical advice already provided.
- Requests based only on not receiving a preferred prescription or outcome.
- Incorrect information supplied by the patient that prevents safe treatment.
How to request a refund
Email info@onlinedermatologist.uk or use the contact form. To help us review the request quickly, include:
- Your full name and booking email address.
- Appointment date and booking reference, if available.
- Payment date, amount, and payment method.
- Clear reason for the refund request and any supporting details.
Refund timing
Approved refunds are normally returned to the original payment method. Bank or card processing time can vary depending on the payment provider and card issuer.
We aim to acknowledge requests as soon as reasonably possible and provide an outcome after checking the booking, payment, and appointment records.
Changes to this policy
We may update this Refund Policy if our booking process, payment systems, or legal requirements change. The current version will be published on this page.