Terms & Conditions
These Terms govern your use of this website, booking flow, and online dermatology consultation services. By using this platform, you agree to these Terms.
1. Acceptance of Terms
By accessing or using this website, booking tools, and related communication channels, you confirm that you accept these Terms and agree to comply with them.
If you are using the platform on behalf of another person, you confirm that you have lawful authority to do so.
2. Service Scope
This service provides online dermatology support for non-emergency concerns. Suitability is assessed clinically on a case-by-case basis.
- Online care may not be appropriate for all symptoms or conditions.
- Clinicians may advise in-person or urgent pathways where required.
- This platform does not replace emergency services.
3. Account and Security
You are responsible for keeping account login details confidential and for all activity under your account.
- Use accurate and current personal details.
- Use the same email for booking and your booking email where possible.
- Notify support promptly if you suspect unauthorised account access.
4. Booking and Appointments
Appointments are booked subject to clinician availability and system scheduling rules.
- Booking confirmation is sent by email and/or email notification.
- You are responsible for attending on time and preparing required details/photos.
- Missed or late attendance may affect rebooking options and fees.
5. Fees, Payments and Billing
Consultation fees are shown on public pricing pages and booking flow. Payment handling may be provided through third-party processors.
- All charges must be paid in full before service delivery unless otherwise stated.
- Payment receipts are provided by the payment platform and/or email confirmation.
- Billing help is available at the Billing Help page.
6. Cancellations and Refunds
Cancellation windows, no-show rules, and refund review are governed by:
- Reschedule & Cancel Policy
- Refund Policy
- Any booking-specific terms shown at checkout
In case of conflict, the most specific booking/payment terms displayed at transaction time will apply.
7. Clinical Services and Treatment
Clinical advice and treatment decisions depend on the quality and completeness of the information you provide.
- Treatment is provided only when clinically appropriate and lawful.
- No diagnosis or treatment outcome is guaranteed.
- Clinicians may request additional information, photos, or in-person assessment.
8. Patient Responsibilities
You must provide truthful and complete health information relevant to your consultation.
- Declare allergies, current medications, and key medical history.
- Follow clinician instructions and safety-net advice.
- Seek urgent care when advised or when symptoms escalate.
9. Uploaded Content
Files and messages uploaded through our website tools must be lawful, accurate, and relevant to care/support.
- Do not upload harmful, unlawful, or unrelated content.
- Uploaded documents may become part of your consultation record.
- Access logs and security controls may be used to protect accounts and data.
10. Privacy and Data Use
Personal data is processed according to our Privacy Policy, Cookie Policy, and Data Retention Policy.
- Data is used to deliver care, manage operations, and meet legal obligations.
- Access is limited to authorised users and approved processors.
- You may exercise applicable data rights under UK law.
11. Intellectual Property
Website content, branding, design, and platform materials are protected by intellectual property rights unless otherwise stated.
- You may use the site for personal dermatology-related purposes only.
- Do not copy, republish, or commercially exploit content without permission.
12. Liability and Exclusions
Nothing in these Terms excludes liability where exclusion is unlawful. Subject to applicable law, we are not liable for:
- Loss caused by inaccurate or incomplete information provided by users.
- Service interruption outside reasonable control (network, platform, or force majeure events).
- Indirect or consequential losses that are not reasonably foreseeable.
13. Suspension or Termination
We may suspend or restrict access where required for security, safety, misuse prevention, legal compliance, or system integrity.
You may stop using the service at any time, subject to outstanding bookings, fees, and legal record obligations.
14. Complaints and Disputes
If you are dissatisfied, please contact support first so we can investigate and resolve the issue promptly.
- Follow our Complaints Policy for the formal process.
- Provide booking reference, date, and issue summary for faster resolution.
15. Changes to Terms
We may update these Terms from time to time. The latest version is published on this page with an updated date.
Material changes may also be highlighted in email notices where appropriate.
16. Governing Law
These Terms are governed by the laws of England and Wales unless mandatory local law requires otherwise.
Any dispute will be handled in the courts of England and Wales, subject to applicable consumer rights.
17. Contact Information
For legal, support, or policy queries, please use the Contact page or support channels listed in the footer.
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FAQs
This page explains key symptoms, likely clinical patterns, risk context, and safe next steps related to online dermatology care. It is designed to help patients understand what can usually be managed online and what needs escalation. It does not replace emergency in-person care when red-flag symptoms are present.
Book when symptoms are persistent, worsening, recurrent, or not responding to basic self-care. Early clinical review helps reduce delay-related complications and allows safer treatment decisions. You can start booking at https://onlinedermatologist.uk/book/.
Response times depend on dermatologist availability and case complexity, but many patients receive guidance promptly after review. Clear photos and complete history usually speed up decision-making. If treatment is appropriate, recommendations are provided with follow-up safety advice.
Prepare clear photos in good light, symptom start date, progression timeline, current medicines, allergies, and previous treatment response. Mention any chronic conditions, pregnancy status, or immune-risk factors where relevant. Better clinical input improves triage quality and treatment safety.
Many dermatology concerns can be triaged and managed online, but some cases need direct examination, dermoscopy, biopsy, or urgent referral. If online care is not clinically suitable, escalation advice is provided without delay. Safety-first escalation is part of routine clinical workflow.
If symptoms are severe, rapidly worsening, involve breathing issues, chest symptoms, neurological signs, or systemic illness, seek urgent in-person care immediately. Do not wait for routine online review in emergency situations. For non-urgent support use https://onlinedermatologist.uk/contact/.
A standard consultation is the right choice for most common non-urgent skin concerns and routine treatment planning. A specialist consultation is better suited to more persistent, complex, or higher-risk concerns that may benefit from a deeper review, more tailored guidance, and a more advanced assessment pathway. If you want extra reassurance for a more complicated concern, the specialist option is the stronger choice.