Contact Patient Support
Get help with bookings, account access, payment questions, and other non-emergency consultation enquiries.
Support channels
Fast non-emergency support for bookings, account access, and payment queries.
- Email: info@onlinedermatologist.uk
- Phone: 020 4621 4699
- Support: Use the contact form for account and booking help.
- Account help: Password reset and access troubleshooting.
- Billing help: Payment, refund, and invoice guidance.
Response time guide
Typical first-response times for common support request types.
| Request type | Typical first response |
|---|---|
| Booking and reschedule support | Same day to 1 business day |
| Portal login and technical issue | Within 1 business day |
| Billing and refund query | Within 1 business day |
| Complaint escalation | Acknowledgement in 1 to 2 business days |
Trusted by patients
Average rating 4.8/5 based on patient feedback.
FAQs
This page explains key symptoms, likely clinical patterns, risk context, and safe next steps related to online dermatology care. It is designed to help patients understand what can usually be managed online and what needs escalation. It does not replace emergency in-person care when red-flag symptoms are present.
Book when symptoms are persistent, worsening, recurrent, or not responding to basic self-care. Early clinical review helps reduce delay-related complications and allows safer treatment decisions. You can start booking at https://onlinedermatologist.uk/book/.
Response times depend on dermatologist availability and case complexity, but many patients receive guidance promptly after review. Clear photos and complete history usually speed up decision-making. If treatment is appropriate, recommendations are provided with follow-up safety advice.
Prepare clear photos in good light, symptom start date, progression timeline, current medicines, allergies, and previous treatment response. Mention any chronic conditions, pregnancy status, or immune-risk factors where relevant. Better clinical input improves triage quality and treatment safety.
Many dermatology concerns can be triaged and managed online, but some cases need direct examination, dermoscopy, biopsy, or urgent referral. If online care is not clinically suitable, escalation advice is provided without delay. Safety-first escalation is part of routine clinical workflow.
If symptoms are severe, rapidly worsening, involve breathing issues, chest symptoms, neurological signs, or systemic illness, seek urgent in-person care immediately. Do not wait for routine online review in emergency situations. For non-urgent support use https://onlinedermatologist.uk/contact/.
A standard consultation is the right choice for most common non-urgent skin concerns and routine treatment planning. A specialist consultation is better suited to more persistent, complex, or higher-risk concerns that may benefit from a deeper review, more tailored guidance, and a more advanced assessment pathway. If you want extra reassurance for a more complicated concern, the specialist option is the stronger choice.